Return & Exchange Policy

At Royal Threads of Chikankari, every order is carefully checked and packed before dispatch to ensure you receive your products in the best possible condition. 

Kindly check the order details when you are placing the order

Exchange Policy

We currently offer exchange only and do not offer returns or refunds for change of mind, colour preference, or size/fit issues.

• Exchange requests must be raised within 24 hours of delivery.
• Size exchanges are available subject to availability.
• If the requested size is unavailable, an alternative solution such as store credit may be offered.
• Products must be unused, unworn and unwashed, with all original tags attached and in their original packaging.
• Products that have been worn, washed, altered, stained or damaged after delivery will not be eligible for exchange.
• One exchange per order is permitted.

Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

• Order number
• Clear photographs of the product
• A clear unboxing video, preferably showing the package from the time it was opened

Our team will review the concern and, if the issue is accepted, arrange an appropriate replacement, exchange or refund, as applicable.

Unboxing Video

We strongly recommend recording a continuous unboxing video while opening your parcel.

For any claim relating to a damaged, incorrect, defective or missing product, an unboxing video will help us verify the condition of the package and product at the time of delivery.

Non-Exchangeable Products

Products will not be eligible for exchange if they are:

• Worn or washed
• Altered or damaged
• Stained or used
• Missing original tags
• Missing original packaging

Exchange Shipping

For a size/fit exchange, applicable return and reshipping charges will be communicated to the customer when the exchange request is raised.

For an approved wrong, damaged or defective product, Royal Threads of Chikankari will provide the appropriate resolution in accordance with our policy and applicable law.

How to Request an Exchange

To request an exchange, please contact us within 24 hours of delivery with your:

Order Number + Registered Mobile Number + Reason for Exchange + Product Photographs

For damaged, defective, incorrect or missing-item claims, please also share the unboxing video.

WhatsApp: [Your WhatsApp Number]
Email: [Your Email Address]

Our team will guide you through the exchange process.

Important: Chikankari and Mukesh work are handcrafted. Minor variations in embroidery, threadwork, texture or placement are natural characteristics of handcrafted products and are not considered defects.